ComputerBB

Ok, I know there are probable a lot of AOL haters here, but maybe you guys can still help me. I recently installed the new aol 9.0 security se, well when i try to search the web or go to a site, it will not load it. Than i get this thing to pop up:

Firewall software may be blocking your aol software, preventing it from communicating with aol service. If you have firwall software on your computer, please configure your firewall software to allow the following AOL programs:

-aoltpspd.exe
-aoltsmon.exe

If you still experience this difficulty, please restart your computer. (32:26)

Anyone know what the problem is?? My firewall is not blocking it, i've already checked that. So what's the problem?

Does it work when you turn the firewall off?

Yeah, turn the firewall off

i already turned off my windows firwall and my mcafee firwall plus. it's not that, that was the first thing i did.

Did you make any settings changes to either AOL or Windows immediately prior to the problem?

I'm a rent-a-nerd and hit the same problem. A customer had upgraded from AOL 8.0 to AOL 9.0 and on 2 of 3 computers it worked but on one, it got the exact error listed by the original post.

I tried to fix it for about an hour and found these situations:
1) PortAOL, a custom version of Pure Networks Port Magic was running as installed by AOL 9.0. I never figured out if this caused the problem but it was my best guess after all these others failed. Customer got tired of me beating a dead horse. I did do the ones listed below:

2) Disabled XP firewall (Running XP-SP2 with all patches). No effect.
(was disabled at first, re-enabled when I disabled mcafee, disabled it again)

3) Disabled Mcafee Firewall installed by AOL 9.0. No effect.

4) Rebooted numerous times.

5) Tried Firefox, worked perfectly. Tried AOL's browser and it worked for all but web browsing. Customer has their own cable connection thus is only using AOL for its features.

The two files being "firewalled" are not being firewalled in reality. It is some other error which nobody digs into because the wrong AOL message is displayed. They are AOL's new TopSpeed Monitor programs. In researching them I did find out you can turn off TopSpeed in the AOL setup but the customer had me remove AOL9.0 and swore never to go back so this might not be possible to test.

I'd gladly work with the original poster (free) to solve this problem or at least take some shots at it. Send me a msg at garyp-aol90 then the AT sign and then voxsupport.com.

========= AOL SAYS ========>

Once signed-in to AOL, select keywords from the menu (or hit cntl-k). Type
in the key work "browser fix," which pops up a menu that tells you it will
toggle (on or off) "tunneling." Then it tells you to shut down AOL and
reboot. In my case, I had to turn tunneling ON to fix the problem. I
could then operate with firewall running and top speed running, etc.

--------------- I say ---------->


I still suggest using Firefox (http://www.mozilla.org, free) as a browser instead of AOL. Your chance of getting infected and such goes WAY down by NOT using IE and NOT using AOL to browse the internet.

I'd go with nerd4rent, I also have AOL but always browse with Firefox (mainly cos you cannot use your PS2 online while AOL is open, dunno why... so I have made a new connection that connects through AOL but doesn't open it) - not that you needed to know that, just got carried away.......