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Hi, I also ran Norton Antivirus and if found trojan.adwaheck but couldn't delete it or fix it. Please help me get rid of it. Thanks. Logfile of HijackThis v1.99.1 Scan saved at 11:06:29 PM, on 04/28/2005 Platform: Windows XP (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 (6.00.2600.0000) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\PESTPA~1\PPControl.exe C:\PROGRA~1\PESTPA~1\PPMemCheck.exe C:\PROGRA~1\PESTPA~1\CookiePatrol.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\WinZip\WZQKPICK.EXE C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe C:\WINDOWS\System32\HPZipm12.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\WINDOWS\System32\wuauclt.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\PROGRA~1\WINZIP\winzip32.exe C:\Documents and Settings\Christy\Local Settings\Temp\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customi ... .yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customi ... .yahoo.com F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\YAHOO!\MESSEN~1\ypager.exe -quiet O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE O4 - Global Startup: officejet 6100.lnk = ? O4 - Global Startup: hpoddt01.exe.lnk = ? O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.00.0001.1203\en-us\msntb.dll/search.htm O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O15 - ProtocolDefaults: 'http' protocol is in Trusted Zone, should be Internet Zone O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/Shar ... vSniff.cab O16 - DPF: {3EB4F9EA-51A6-48DA-846A-0D69DCBA39EF} (DownloadManager Control) - http://download.akamaitools.com.edgesui ... anager.cab O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/Shar ... /cabsa.cab O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: Workstation NetLogon Service (?%AF夶À¨) - Unknown owner - C:\WINDOWS\ntkp32.exe (file missing)

http://securityresponse.symantec.com/av ... aheck.html The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines. 1. Disable System Restore (Windows Me/XP). 2. Update the virus definitions. 3. Run a full system scan and delete all the files detected as Trojan.Adwaheck. 4. Delete the value that was added to the registry. For specific details on each of these steps, read the following instructions. 1. To disable System Restore (Windows Me/XP) If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer. Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations. Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat. For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles: * "How to disable or enable Windows Me System Restore" * "How to turn off or turn on Windows XP System Restore" Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, re-enable System Restore by following the instructions in the aforementioned documents. For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "Antivirus Tools Cannot Clean Infected Files in the _Restore Folder," Article ID: Q263455. 2. To update the virus definitions Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions: * Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate). * Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted on U.S. business days (Monday through Friday). You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater). The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions. 3. To scan for and delete the infected files 1. Start your Symantec antivirus program and make sure that it is configured to scan all the files. * For Norton AntiVirus consumer products: Read the document, "How to configure Norton AntiVirus to scan all files." * For Symantec AntiVirus Enterprise products: Read the document, "How to verify that a Symantec Corporate antivirus product is set to scan all files." 2. Run a full system scan. 3. If any files are detected as infected with Trojan.Adwaheck, write down the path and file name, and then click Delete. Note: If your Symantec antivirus product reports that it cannot delete an infected file, Windows may be using the file. To fix this, run the scan in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode." Once you have restarted in Safe mode, run the scan again. (After the files are deleted, you can leave the computer in Safe mode and proceed with section 4. When that is done, restart the computer in Normal mode.) 4. To delete the value from the registry WARNING: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions. 1. Click Start, and then click Run. (The Run dialog box appears.) 2. Type regedit Then click OK. (The Registry Editor opens.) 3. Navigate to the key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run 4. In the right pane, delete any value that refers to any file detected as Trojan.Adwaheck. 5. Exit the Registry Editor.