Not sure if Hardware, Software or O/S

gilaz33 · Post by **gilaz33** » April 13th, 2005, 9:41 pm

I have a Windows '98 computer and when I shut down the screen just stays at "Your Computer Is Shutting Down" but it never does, I have to manually turn the power off as it seems to lock up. Thanks in advance for any help. gilaz33

richh0323 · Post by **richh0323** » April 14th, 2005, 5:44 am

Check out some of the links below, they may help you http://support.microsoft.com/default.as ... -US;239887 http://support.microsoft.com/default.as ... efault.asp http://support.microsoft.com/kb/202633/EN-US/

richh0323 · Post by **richh0323** » April 14th, 2005, 5:49 am

This is a generalized process. Just test the Shutdown Process on each of the steps below and provide us with some feedback. To work around this behavior, you must first determine whether it is caused by software or hardware. If you restart your computer in Safe mode and the problem does not occur, the origin is more likely to be a driver or program. If you restart your computer in Safe mode and the problem does occur, the issue is more likely to be hardware or damaged Windows core files. Restart your computer, press and hold down the CTRL key until you see the Windows 98 Startup menu, and then choose Safe Mode. Test your computer in Safe mode. If the issue does not occur, use the following steps to use the System Configuration utility to identify the program or driver that may be causing the issue. If the problem does occur, there may be a problem with your Windows installation or you may be experiencing a symptom of faulty hardware. After your computer restarts in Safe mode, use the System Configuration utility (Msconfig.exe) to minimize conflicts that may be causing the issue: Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information. On the Tools menu, click System Configuration Utility. On the General tab, click Selective Startup, and then click to clear the following check boxes: Process Config.sys File Process Autoexec.bat File Process Winstart.bat File (if available) Process System.ini File Process Win.ini File Load Startup Group Items Click OK, and then restart your computer typically when you are prompted. After you restart and test your computer, if you still do not experience the problem, continue with the next set of steps. To identify the entry that is causing the problem: Run the System Configuration utility again. Click to select one check box under Selective Startup, click OK, restart your computer, and then test. Continue this process until you have selected all of the items under Selective Startup. If you select an item and the issue reoccurs, click the tab for the corresponding Selective Startup item, clear half of the check boxes, ( except for those clearly related for your mouse) click OK, and then restart your computer. Continue this process until you locate the setting that is causing the issue.