Computer Crash!!! need help

dat_boi_tj · Post by **dat_boi_tj** » September 26th, 2005, 7:49 pm

i know that i had a couple of virises..but every time i turn on my computer it goes to the windows xp startup screen like usual & then it just restarts itsef. i dont have the power to do anything...what do i do? i tried pressing f8 before the "windows xp" loading screen comes up & using all the options like "safe mode", "restore to when system was last working". but no matter what i do it always restarts right before the "log in" screen..... help appreciated (hp 533w)

richh0323 · Post by **richh0323** » September 27th, 2005, 12:15 am

Can you in safe mode get to the login screen? If you can do a virus can and AdAware scan in safe mode with networking. If you can't get to this point let us know

Large Burgershie · September 27th, 2005, 1:53 am

F8 > Safe Mode > System restore

dat_boi_tj · Post by **dat_boi_tj** » September 27th, 2005, 6:54 pm

i already said that nothing in the advanced menu works including "safe mode" or "restore to the last working date" after the windows xp screen loads my computer shuts down no matter what

richh0323 · Post by **richh0323** » September 27th, 2005, 11:44 pm

Ok if you have a McAfee or Norton virus disk you can boot from them and do a virus scan. Press the delete key on boot up, go to advanced settings, change the boot order to CD first. Now do a virus scan from the disk on you're main drive. You should try and fix the Master Boot Record with the Windows disk, I have included a link for the instructions, print it out if you can and follow the instuctions. Let us know how things turn out. http://www.microsoft.com/resources/docu ... o_ldau.asp

dat_boi_tj · Post by **dat_boi_tj** » September 28th, 2005, 1:24 am

richh0323 wrote:Ok if you have a McAfee or Norton virus disk you can boot from them and do a virus scan. Press the delete key on boot up, go to advanced settings, change the boot order to CD first. Now do a virus scan from the disk on you're main drive. You should try and fix the Master Boot Record with the Windows disk, I have included a link for the instructions, print it out if you can and follow the instuctions. Let us know how things turn out. http://www.microsoft.com/resources/docu ... o_ldau.asp

thnx, but my computer didnt come with a windows disk, windows was pre-loaded on my computer & i have norton, but it can pre-loaded on my computer too & i dont have access to anything on my computer

richh0323 · Post by **richh0323** » September 28th, 2005, 2:04 am

Do you have a set of CD's that came with the computer? If so explore them and see if you have windows on it, if not you may have to check with customer support.

richh0323 · Post by **richh0323** » September 28th, 2005, 2:54 am

Check out this link to HP it may be what you need. http://h10025.www1.hp.com/ewfrf/wc/docu ... ph07145_cp http://h10025.www1.hp.com/ewfrf/wc/docu ... rule=15428